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Team Worldwide’s Belief in Customer Value is Uncompromising
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We recognize that our customers choose between different offerings
on the basis which is perceived to deliver the most value.
Therefore we believe that our business success depends on
whether our products and services can deliver the most value
and satisfaction to our customers.
While we are proud of our growth and achievement over the
years, we feel that it is our focus on the underlying principles
of design,
quality,
service,
and price,
which has kept our vision and product as fresh and invigorated
as the day we were founded.
Innovative Design |
| Passion is the word that best
captures our fascination and obsession with innovative,
high quality design. At Team Worldwide we believe that
a good product will sell itself, which is why we have
committed a dedicated R&D team to continuously develop
break-through products that will connect with the lifestyle
of our target consumer in terms of form, function, feature,
and usability. Today, the Taipei, Taiwan based company
holds over 100 patents worldwide, encompassing over
200 items including products, such as air beds, self-inflating
pads, camping mats, pools, water floats and inflatable
toys. Our goal is to continue that tradition and prolong
our drive to deliver premium products with innovative
designs to world-class wholesalers and retailers around
the globe. |
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Total Quality Management |
At Team Worldwide we understand
that “quality” is the key to any successful
long-term partnership. That is why we developed an array
of proprietary testing instruments and quality control
protocols and integrated them throughout our production
processes; it is our way of ensuring the utmost integrity
in the quality, durability and functionality of all
our manufacturing components and final products.
Furthermore, to provide our customers with the best
products without any compromise, we employ a 100% Zero
Defect Policy where every single product manufactured
by Team Worldwide is individually tested and selected
for quality and functionality to ensure that every product
meets the specification of the original design before
it is shipped out to our customers.
While we are confident in our products and proud of
what we have achieved, we are also a firm believer that
there will always be room for improvement. That is why
we have committed ourselves to the Total Quality Management
approach and dedicated a Process Improvement Team to
make continuously improvements on our manufacturing
and operational processes. It is our goal to stop at
nothing other than perfection, and to always maintain
the highest level of quality that people have come to
expect from our products. |
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Customer Service Orientation |
| Always first and foremost,
at Team Worldwide “customer service” is
not a word so much as a way we think. Although it might
sound like a mere marketing catchphrase, every employee
at Team Worldwide is trained and motivated to be customer-oriented
and taught to differentiate our offerings through superior
services. To help achieve that, we integrated our employee
reward system with our Customer Service Scorecard System,
a performance evaluation system used to measure the
customer service level of our employees. Through this
integration, our management team is able to reward employees
contingent on the customer service level they exhibit.
So whether it is educating customers about the nuances
of a production process or fulfilling a purchase order,
when it comes to customer service, it is our goal to
fulfill the vision of “no task is too large or
too small”. |
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Competitive Pricing Strategy |
| At Team Worldwide, with over
30 years of experience, we have attained extensive knowledge
and expertise in designing, developing, promoting and
distributing our own products. Armed with this wide-range
of in-house skill sets we are able to integrate our
distribution system and stretch our supply chain from
raw material fabrication to final distribution. Through
leveraging these competitive capabilities over each
step of our workflow processes, we are able to capture
a higher percentage of the supply chain value, and pass
on the added values to our business partners. Furthermore,
combining the principles of economies of scale and economies
of scope, these underlying focuses enables us the capacity
to offer the highest value at minimum cost to our customers
around the globe. |
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