Possible reason: Air is leaking from your product. Solution: First, make sure the pump switch is aligned properly to the “Off” position. Also make sure the simple SPS™ pump cap is fastened firmly. If leakage still persists, to find the leakage, first, inflate the product by following the instruction for inflation; apply liquid soap on suspected area of leakage either with a soft sponge or a squirt bottle. The effected area will bubble if there is a leak. (Laundry detergent and dishwasher detergent will not work; they do not have the “bubbling” effect).

Possible reason 1: Your product is made of heavy duty puncture resistance PVC. However, the material may stretch during first use and may need additional air to reach desired firmness. Possible reason 2: Air inside your product may expand and contract with varying temperatures potentially leading to reduced product pressure. Solution: If additional firmness is desired, you can increase the firmness of your product either with the simple SPS™ pump (SPS pump is optional) or the built-in electric pump. Follow all instructions and heed all warnings according to the respective operations manual.

Possible reason 1: Air is leaking from a tear on the product. Solution: If you have a puncture or tear in your product, it may be possible to repair the damage by using the repair batch included with your product. First, deflate the product by following the instruction for deflation. Clean and repair the affected area thoroughly. Cut out a small piece of PVC patch material (included) into a size that will cover the punctured area. Apply the self-adhesive patch over the affected area by peeling off the backing and placing sticky side down on product. Rub patch to ensure adhesion. Allow at least four hours for repair to set before attempting to inflate the product. Possible reason 2: Air is leaking from the electric pump. Solution: To stop inflation valve from leaking air, make sure the valve cap is fastened firmly. Possible reason 3: The OPTIONAL simple SPS™ pump cap is not fastened properly. Solution: If the SPS pump cap is not fastened properly, turn the pump cap clockwise and align to the “Close” position to maintain a positive seal.

Possible reason 1: The electric pump is not properly charged. Solution: If the electric pump is not properly charged, we recommend that you charge the batteries for 12 hours before you use your pump for the first time. Every time after the initial charge, we recommend that you charge the batteries for 12 hours. Possible reason 2: The simple SPS™ pump cap is not fastened properly. Solution: If the pump cap is not fastened properly, turn the pump cap clockwise and align to the “Close” position to fasten the pump cap.