Possible reason: Air is leaking from your product. Solution: First, make sure the inflation/deflation valve is properly fastened and maintains a positive seal. If leakage still persists, to find the leakage, first, inflate the product by following the instruction for inflation; apply liquid soap on suspected area of leakage either with a soft sponge or a squirt bottle. The effected area will bubble if there is a leak. (Laundry detergent and dishwasher detergent will not work; they do not have the “bubbling” effect).

Possible reason 1: Your product is made of heavy duty puncture resistance PVC. However, the material may stretch during first use and may need additional air to reach desired firmness. Possible reason 2: Air inside your product may expand and contract with varying temperatures potentially leading to reduced product pressure. Solution: If additional firmness is desired, you can increase the firmness of your product by opening the inflation valve. Follow all instructions and heed all warnings according to the respective operations manual.

Possible reason 1: Air is leaking from a tear in the product. Solution: If you have a puncture or tear in your airproduct, it may be possible to repair the damage by using the repair batch included with your product. First, deflate the product by following the instruction for deflation. Clean and repair the affected area thoroughly. Cut out a small piece of PVC patch material (included) into a size that will cover the punctured area. Apply the self-adhesive patch over the affected area by peeling off the backing and placing sticky side down on the product. Rub patch to ensure adhesion. Allow at least four hours for repair to set before attempting to inflate the product. Possible reason 2: Air is leaking from the inflation valve. Solution: To stop valve leakage, make sure the valve cap is properly fastened and maintains a positive seal.

Possible reason 1: The inflation/deflation valve cap is not fastened properly. Solution: If the valve cap is not fastened properly, turn the valve cap clockwise to ensure a positive seal.